FAQ & Legal

FAQs, Privacy & Terms

Quick answers about CannaTrak, how your data is handled, and your rights as a user. For step-by-step guides, see the Help page.

❓ FAQ 🔒 Privacy Policy 📄 Terms of Use 🍪 Cookies

Got a question?

If you can't find what you're looking for, email us at hello@thepoundtip.co.uk

📲 Getting Started

CannaTrak is available on Google Play. Search for CannaTrak or use the link, tap Install, then open the app and complete the short setup.

Step-by-step guides are on the Help page.

There is no iPhone app yet, but you can use the web app in your browser and save it to your home screen.

🍎 iPhone / iPad (Safari)
1
Open the web app in Safari (not Chrome)
2
Tap the Share button ⎋
3
Tap Add to Home Screen, then Add
💻 Desktop (Chrome / Edge)
1
Open the web app and click the install icon ⊕ in the address bar
2
Click Install

The web app and the Android app store their data separately, so entries don't carry across between them.

You can log entries and view your history offline, because your data is stored on your device. You need a connection to install the app, to manage or verify a Pro subscription, and to generate an AI summary report.

No account needed. CannaTrak has no sign-up or login. Open the app, complete the setup and start logging.

🌿 How CannaTrak Works

CannaTrak is a wellness tracker for UK medical cannabis patients, built by a patient. It lets you log your use and see how it relates to things like sleep, pain, mood and symptoms over time, so you have a clear record for yourself and your prescriber.

It is a personal logging tool, not a medical device and not medical advice.

CannaTrak has 12 trackers, all free to use:

  • 🌿 Cannabis and 📊 Dose logging
  • 📓 Journal and 😴 Sleep
  • 🩹 Pain and 🧠 Migraine
  • 🩸 Diabetes and 💭 Mental health
  • ⚠️ Seizure
  • 🌀 IBS / Crohn's and 🧬 Fibromyalgia
  • 🧩 AuDHD

During setup you choose your conditions and relevant trackers are suggested. You can change them any time in Settings.

Free includes all 12 trackers, the dashboard and live insights, CSV import and no account.

Pro (£2.99 a month or £14.99 a year) adds:

  • AI summary reports (one per week)
  • Clinic report PDF
  • Full analytics
  • CSV and JSON export

Pro is a subscription that renews until you cancel. You can cancel any time in Google Play: Payments & subscriptions → Subscriptions → CannaTrak.

Your data is stored on your device only, so clearing app data, uninstalling or switching phones can lose it. Pro users can export CSV or JSON backups from the app and import them again later. Export a backup regularly.

There is no cloud sync between devices yet.

📋 Reports & Medical

Pro reports summarise your last 30 days across the trackers you use, including journal notes. They have a clinical section written for your prescriber and a plain-English section for you, and you can print or save them as a PDF.

AI summary reports are generated from the data you choose to include, using an AI service (see the Privacy Policy). AI output can be wrong, so always check it against your own records.

No. CannaTrak is a personal logging tool only. Nothing in the app is medical advice, diagnosis or treatment.

Always follow your prescriber's guidance. Do not change your prescription or any other medication based only on what the app shows. In an emergency, call 999. If you are struggling with your mental health, contact your GP or call 111.

🔧 Technical

The web app works on all modern browsers:

  • ✅ Safari (iOS and macOS)
  • ✅ Chrome (Android, Windows, macOS)
  • ✅ Firefox
  • ✅ Edge
  • ✅ Samsung Internet

For the best experience on iPhone, use Safari and add to your home screen. For Android, use Chrome.

Email us at hello@thepoundtip.co.uk with:

  • What you were doing when the bug occurred
  • What you expected to happen
  • What actually happened
  • Your device and app version (e.g. Pixel 8, Android 15)

We take every report seriously and aim to respond within 48 hours.

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